Terms and Conditions of Sale

Welcome to www.visitandexploremorocco.com. These General Terms and Conditions of Sale (GTC) govern the purchase of our paid services, such as specific and personalized travel guides, practical guides, and e-books for tourists interested in the destination Morocco.

By purchasing any of our services, you unconditionally accept these terms and conditions.

1. Purpose

These terms and conditions of sale define the rights and obligations between:

• The service provider: www.visitandexploremorocco.com, offering paid services such as travel advice, specific travel guides, downloadable comprehensive travel guides, and ebooks.

• The customer: any natural or legal person making a purchase through our website.

2. Services Offered

The paid services offered include:

1. Travel guides:

• Downloadable comprehensive travel guides.

• Ebooks on travel secrets and stories.

2. Personalized support:

• Advice on finding accommodations and tourist activities, and on successfully settling into your target destination.

• Technical advice and assistance for travelers.

The specific details of each service (content, duration, price) are detailed on the dedicated pages of the website.

3. Ordering and Registration

3.1 Order Process

To purchase a service:

-Select the desired service,

-Complete the registration form with your information,

-Confirm your order after verifying the details,

-Make payment using the payment methods offered.

3.2 Order Confirmation

Once payment is complete, you will receive an email confirmation including:

-A summary of your order.

-Practical information about the service (date, time, access, etc.).

The order is considered final upon receipt of this confirmation.

4. Rates and Payment

4.1 Rates

• Service prices are indicated in Moroccan dirhams (MAD) or in foreign currencies, such as euros or dollars (for simplicity), and include all applicable taxes (if applicable).

• We reserve the right to change rates at any time, but the applicable price will be the one in effect at the time of the order.

4.2 Payment

Methods Payment is made via:

• Credit card (secure platform).

• Other methods (bank transfer, options available depending on the case). Full payment is required to confirm the order.

5. Cancellation and Refund

5.1 Cancellation by the Client

Cancellation requests must be sent by email to: contact@visitandexploremorocco.com

• Travel guides and ebooks:

- Cancellation before 7 days: Full refund.

- Cancellation between 7 and 2 days before the start date: 50% refund.

- Cancellation less than 2 days before the start date: No refund.

• Personalized assistance and support:

The refund terms are specified in the accompanying technical sheet.

5.2 Cancellation by the service provider

- In the event of cancellation on our part (technical reasons or unavailability)

- We will offer a postponement of the service or a full refund.

6. Performance of Services

· The services provided are carried out in accordance with the information provided at the time of ordering.

· Any changes (date, time, content) will be communicated to the client as soon as possible.

7. Responsibilities

7.1 Service Provider Responsibility

• We undertake to provide the purchased services in accordance with the description.

• However, we cannot guarantee specific results, and complete customer satisfaction may be beyond our control.

7.2 Customer Responsibility

*The client is responsible for providing accurate information during registration.

*Any failure to attend or absence from an activity scheduled with our advisors will not result in a refund.

8. Intellectual Property

• All content (practical travel guides, ebooks, information materials) provided as part of the services remains the exclusive property of www.visitandexploremorocco.com.

• Any reproduction, distribution, or commercial use without prior authorization is prohibited.

9. Personal Data

The information collected during the order process is necessary to process your request. This data is processed in accordance with our Privacy Policy. You have the right to access, rectify, or delete your data.

10. Disputes

In the event of disagreement or dispute, the parties undertake to seek an amicable solution. Failing this, any dispute will be submitted to the competent courts of the Kingdom of Morocco.

11. Modification of Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be applied to orders placed after they have been updated.

12. Contact

For any questions or complaints, please contact us:

Email address : contact@visitandexploremorocco.com.

Phone number : +212 0 660 80 14 59.

Postal address : 35, Résidence SANAE, Avenue JASMIN, Branes, Tangier, Morocco.

By placing an order on www.visitandexploremorocco.com, you acknowledge that you have read, understood, and accepted these general terms and conditions of sale. We thank you for your trust and commitment to making your dream trip come true!